Reference

What You Agree To When You Use holywin

These terms set out the rules that apply to your account, your transactions via DANA, OVO, or GoPay, and your access to every part of the holywin lobby — available where local law and eligible regions permit.

Account eligibility rulesDANA, OVO, GoPay transaction termsJurisdiction & access conditionsAccount suspension policyHow to contact us

Explore the Lobby Read FAQ

How These Terms Apply to Your Account

holywin Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on holywin, you confirm that you meet the eligibility requirements for your region and that access is permitted under the laws applicable to you. These terms govern every action you take on the platform — from topping up your account wallet via

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DANA, OVO, or GoPay, to placing a bet, requesting a withdrawal, or contacting support. We may update these terms when regulations or platform conditions change; we will notify you through your registered account before material changes take effect. Continued use of the platform after that notice
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counts as acceptance. If any section of these terms conflicts with local law in your jurisdiction, that section applies only to the extent permitted. Your account is personal and non-transferable — sharing access or credentials with another person is a breach of these terms and may
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result in account suspension. Transactions processed through your linked e-wallet — whether DANA, OVO, or GoPay — are subject to both these terms and the individual terms of your chosen payment provider. Players in Batam and across Indonesia should confirm that online gaming access is lawful
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in their specific location before registering.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT SECURITY

How We Protect Your Account and Data

Data Handling

We collect only the account and transaction data needed to operate your wallet, process DANA, OVO, or GoPay payments, and meet our legal obligations. We do not sell your personal data to third parties.

Cookie Use

Cookies keep your session active and help us remember your lobby preferences across visits. You can manage cookie settings through your browser at any time without losing your account access.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact live chat immediately and we will lock the account while we investigate.

Data Retention & Changes

We retain your account records for as long as required by applicable law. To request a correction or deletion of your personal data, submit a written request via email support and we will respond within the timeframe local regulations require.

CONTACT & HELP

Reach Us About These Terms

Common Questions About These Terms

These terms apply to anyone who opens an account on holywin. Access is available only where local law and eligible regions permit, so confirm your local rules before registering.

We will notify you through your registered account before any material change takes effect. Continuing to use the platform after that notice means you accept the updated terms.

Breaches — such as sharing account credentials or attempting fraudulent transactions — may result in account suspension or permanent closure. Funds under dispute may be held pending investigation.

Send a written request to our email support channel. We will process data access, correction, or deletion requests within the timeframe required by the regulations applicable to your region.

Yes. All e-wallet transactions linked to your holywin account fall under these terms, alongside the separate terms of your chosen payment provider — DANA, OVO, or GoPay.

Submit a closure request through the Account Help Centre in your settings page or via email support. We will process it and confirm once your account and wallet balance have been settled.

What You Agree To When You Use holywin

How We Protect Your Account and Data

Data Handling

Cookie Use

Account Security

Data Retention & Changes

Reach Us About These Terms

Common Questions About These Terms

01 Who do these terms apply to?

02 Can holywin change these terms without notice?

03 What happens if I breach these terms?

04 How do I request a copy or correction of my personal data?

05 Are my DANA, OVO, or GoPay transactions covered by these terms?

06 How do I close my account under these terms?

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