Reference

How holywin Handles Your Personal Data

Your account data — including your registered wallet details for DANA, OVO, and GoPay — is collected only for what we need to run your account and process your transactions.

Account Data ProtectedDANA · OVO · GoPay Wallet PrivacyYour Rights, Clearly StatedIndonesia-Focused Data Handling

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DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply consistent security practices across every account on holywin. Your data is encrypted in transit and at rest, and access to account records is restricted to the teams that need it to operate your account or resolve a dispute. Cookie use is limited to session management, fraud detection, and basic analytics — we do not use cookies to build advertising profiles. You can clear or block non-essential cookies through your browser settings at any time without losing access to your account.

Encryption in Transit

All data exchanged between your device and our servers — including wallet top-up confirmations via GoPay or DANA — travels over an encrypted connection to prevent interception.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. No third-party ad-tracking cookies are placed on your device.

Data Retention

Account records are kept while your account is active. After closure, we retain only what applicable regulations require, then delete or anonymise the rest on a rolling schedule.

Your Access Rights

You can request a full export of your stored data, ask us to correct any inaccurate detail, or raise a deletion request. We respond to verified requests through our support channel.

PRIVACY CONTACT

Reach Us About Your Privacy

If you have a question about your data, want to update your account details, or need to submit a data access request, our support team handles privacy queries directly. You can reach us through live chat on the site, or send a written request via email. For players in Yogyakarta or anywhere across Indonesia, our team responds in the same session where possible.

Live Chat Open the chat widget on any page of holywin. Privacy and account queries are handled directly — no need to navigate a separate portal.

Email Support Send your data request or privacy concern to our support address. Include your registered account details so we can locate your record quickly.

Account Settings Some data corrections — like updating your linked wallet number for DANA or OVO — can be done directly inside your account settings without contacting support.

What We Collect and Why We Use It

holywin Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to verify your identity, process deposits through DANA, OVO, or GoPay, and keep your account secure. This includes your name, contact details, account wallet identifiers, and transaction records tied to your payment method. We

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do not sell your personal data to third parties. Device and session data — such as your browser type, IP address, and login timestamps — are logged to detect unusual access and protect your account from unauthorised activity. If you use GoPay or OVO to top
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up, the transaction reference is stored on our end to reconcile your balance and handle any disputes. We retain your data for as long as your account is active and for a reasonable period after closure, as required by applicable regulations in the regions where we
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operate. You can request a copy of your stored data or ask us to correct inaccurate records at any time through our support channel. Availability of our services, including how data is handled, depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy

Real questions from account holders about how their data is handled on holywin, answered plainly.

We collect your name, contact details, and the wallet identifier you use — DANA, OVO, or GoPay. Transaction references and login timestamps are also stored to keep your account secure and your balance accurate.

We do not sell your data. We share only what is necessary with payment processors like DANA or OVO to complete your transactions, and with fraud-detection services that help protect your account.

Contact our support team via live chat or email with your registered account details. We will locate your record and send you a data export. Requests are handled as quickly as our team can verify your identity.

Yes. Submit a deletion request through support. We will remove your personal data except for records we are required to keep under applicable regulations in the regions where we operate.

We use session cookies to keep you logged in and basic analytics cookies to see which parts of the lobby are used most. We do not place advertising or cross-site tracking cookies on your device.

Your linked wallet references are retained only for the period required by applicable regulations, then deleted or anonymised. You will not receive unsolicited contact on those wallet accounts after closure.

How holywin Handles Your Personal Data

How We Protect and Manage Your Information

Encryption in Transit

Cookie Policy

Data Retention

Your Access Rights

Reach Us About Your Privacy

Common Questions About Your Privacy

01 What personal data does holywin collect when I open an account?

02 Does holywin share my data with third parties?

03 How do I request a copy of my stored data?

04 Can I ask holywin to delete my account data?

05 How does holywin use cookies?

06 What happens to my DANA or GoPay wallet details if I close my account?

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